Terms & Conditions
TERMS AND CONDITIONS — skinharbor.org
Effective Date: May 7, 2026
1. CORPORATE IDENTITY AND PLATFORM OVERVIEW
● Entity Operations: The digital platform located at skinharbor.org (hereinafter referred to as the “Website” or “Platform”) is entirely operated and managed by SYNVEX LTD, a legally incorporated entity registered under the laws of England and Wales with the company registration number 17048214, operating from its registered headquarters at 5 Kew Road, London, United Kingdom, TW9 2PR.
● Service Ecosystem: Our platform provides a specialized digital environment that strictly facilitates the secondary exchange, trading, and delivery of virtual gaming skins and associated in-game assets, utilizing the Steam trade offer infrastructure.
● Operational Scope limitation: We expressly declare that we do not manufacture, host, modify, or create the digital assets traded on the platform; our sole function is to provide a secure environment to facilitate their resale and ensure proper delivery.
● Asset End-Point: Upon the successful completion and verification of a purchase, the designated virtual assets are directly transmitted to the Steam profile explicitly linked by the purchasing user.
2. USER CAPABILITIES AND LEGAL ELIGIBILITY
● Age and Jurisdiction: To lawfully access our services and execute transactions, you must be at least 18 years of age or possess the legal age of majority required by your local jurisdiction.
● Contractual Authority: By utilizing this Website, you explicitly confirm your absolute legal capacity to enter into binding financial contracts. If accessing the platform as a representative of a corporate entity, you warrant that you hold full authorization to bind said entity to these Terms.
● Compliance Screenings: To uphold platform integrity, users may be subjected to mandatory “Know Your Customer” (KYC) identity verifications and age authentication procedures. Some specific jurisdictions may prompt additional regulatory checks before platform access is granted.
● Information Veracity: The submission of misleading, fabricated, or inaccurate personal information is categorically prohibited. Users accept absolute liability for any legal or operational consequences resulting from the provision of false data.
● Sanctions and Borders: While our services are offered on a global scale, they are strictly unavailable to individuals residing in countries subjected to international sanctions. It is your inherent responsibility to ensure that accessing our platform complies with your local jurisdictional laws.
3. FINANCIAL SETTLEMENTS AND ORDER PROCESSING
● Payment Obligations: The act of submitting an order constitutes a legally binding agreement to remit the complete purchase price displayed at the checkout interface, which encompasses all applicable transactional charges and regional taxes.
● Currency and Adjustments: All platform pricing is calculated and displayed in Euros (€) and remains subject to modification at the sole discretion of management without prior notification.
● Gateway Security: Financial transactions are not processed in-house; they are securely routed through authorized third-party payment gateways (such as PayPal and designated credit/debit card processors) that operate in strict compliance with PCI DSS security standards. SYNVEX LTD does not retain custody of user funds at any point.
● Prohibition of Fraud: The utilization of compromised, stolen, or entirely unauthorized financial instruments is strictly banned. Detection of such activity will trigger the immediate cancellation of the order and subsequent referral to international law enforcement agencies.
● Discretionary Cancellations: The Company retains the absolute right to refuse, suspend, or void any transaction due to pricing anomalies, technical errors, or suspected fraudulent activity.
4. MECHANICS OF ASSET DELIVERY
● Fulfillment Protocol: Following the definitive confirmation of payment, the acquired digital assets are seamlessly transferred to the user via the Steam trade offer mechanism.
● Standard Timelines: Fulfillments are standardly executed within a seven-day window. Should technical disruptions occur, this period may be extended up to 14 days. If delivery fails beyond the 14-day threshold, the consumer is fully entitled to request either an alternative delivery at zero extra cost or a comprehensive refund.
● User Prerequisites: Successful asset reception requires the user to maintain a valid, fully functioning Steam trade URL, activate both Steam Guard and the Mobile Authenticator, and ensure their Steam account is free from any trade holds, bans, or restrictive privacy settings.
● Liability Exclusions: The platform is absolved of any liability concerning failed deliveries that result from user-side errors, invalid trade links, or localized inventory restrictions imposed by Steam.
5. PLATFORM VENDING AND PAYOUT INFRASTRUCTURE
● Listing Verification: Items introduced to the platform must be accurately categorized and will undergo rigorous internal compliance and risk assessments prior to approval. The platform reserves the right to unpublish high-risk, non-compliant, or potentially fraudulent listings without advance warning.
● Inventory Obligations: Assets remain within the vendor’s personal inventory until a purchase is finalized. Once sold, the vendor is contractually bound to transfer the item exactly as instructed by the platform; failure to do so will prompt severe account restrictions.
● Commercial Fees: A standardized service commission of 10% is deducted from all successful transactions.
● Payout Windows and Limits: Remittances are typically processed by authorized external providers within 3 to 7 business days post-delivery. Users must adhere to established withdrawal thresholds, currently set between a minimum of €10 and a maximum of €5,000. Requests violating these limits will be summarily rejected, and the Company may alter these thresholds at will.
● Regulatory Delays and Denials: Payouts may experience delays due to mandatory KYC/AML compliance checks. Furthermore, funds may be withheld, canceled, or reversed in scenarios involving invalid items, unverified routing details, suspected fraud, unsupported banking methods, or attempts to circumvent regional sanctions.
● Data Precision: The vendor assumes complete responsibility for the accuracy of their submitted payout details. All financial records and historical payouts are transparently accessible via the user’s dashboard.
6. STATUTORY WITHDRAWALS, REFUNDS, AND CANCELLATIONS
● Statutory Waiver: Under the provisions of the UK Consumer Contracts Regulations 2013, consumers acknowledge and expressly agree to waive their 14-day statutory right of withdrawal in exchange for the immediate provision and digital delivery of their purchased assets.
● Pre-Processing Voidance: Transactions may only be voluntarily canceled if the user contacts info@skinharbor.org prior to the payment gateway clearing the funds. Uncompleted trades may also be eligible for refunds following internal verification.
● Irreversibility of Digital Goods: Once a virtual item has been delivered and actively accepted within the Steam ecosystem, it is classified as definitively non-refundable, barring specific exceptions mandated by overriding local laws.
● Claims for Undelivered Items: Customers are granted a 30-day window from the date of purchase to request a refund for items that remain undelivered or unaccepted.
● Investigatory Rights and Processing: We reserve the unyielding right to investigate all refund claims for potential abuse. Legitimate, approved refunds will be executed without undue delay, returning funds to the original payment instrument no later than 14 days post-confirmation.
7. STRICT PROHIBITIONS AND USER CONDUCT
● Users are categorically prohibited from engaging in the following actions:
○ Exploiting the platform for unlawful objectives, specifically money laundering or international sanctions evasion.
○ Deploying unauthorized automated systems, including web scrapers, bots, or harvesting tools, to interact with the platform’s infrastructure.
○ Submitting deliberately false or incomplete personal and financial information.
○ Conducting chargeback abuse, utilizing compromised payment instruments, or reselling fraudulently acquired assets.
○ Attempting to destabilize the operational security or core integrity of the digital environment.
○ Routing platform payouts to unverified, anonymous, or third-party accounts.
○ Utilizing technical exploits to bypass established payout limits or regional geographic restrictions.
● Violating this code of conduct will yield immediate suspension of access, the freezing of associated funds, and formal reporting to regulatory authorities.
8. INTELLECTUAL PROPERTY AND BRANDING BOUNDARIES
● Platform Assets: The entirety of the visual and structural content hosted on skinharbor.org, encompassing code, textual data, imagery, and corporate logos, is the exclusive intellectual property of our entity or our designated licensors, protected heavily by UK and international copyright frameworks.
● Valve Corporation Trademarks: All assets, trademarks, and intellectual property relating to TF2 remain the undivided property of Valve Corporation. We declare absolutely no official partnership, sponsorship, or endorsement by Valve.
● Protection of Assets: Users are strictly forbidden from copying, reproducing, redistributing, or fabricating derivative works from any component of our Website without securing explicit, advanced written permission.
9. DATA PRIVACY AND SECURITY PROTOCOLS
● Regulatory Compliance: SYNVEX LTD acts as the definitive Data Controller pursuant to the UK GDPR. We ensure your personal and financial data is handled with the utmost security, strictly utilized to execute orders, process payouts, and fulfill legal regulations.
● Operational Usage: Submitted information is critical for executing Anti-Money Laundering (AML) checks, conducting KYC verifications, mitigating fraud, and successfully finalizing your requested transactions.
● Authorized Sharing: We share essential data points solely with heavily regulated, authorized payment partners to achieve the aforementioned operational goals.
● User Rights: Full details regarding your rights to access, restrict, rectify, or erase your data under the GDPR are comprehensively outlined within our dedicated Privacy Policy.
10. LIMITATIONS OF LIABILITY AND INDEMNIFICATION
● Service Assurances: While we implement robust systems, we cannot offer absolute guarantees regarding uninterrupted platform availability or a strictly error-free experience.
● Liability Exclusions: To the absolute extent permissible by law, the platform assumes no liability for consequential, punitive, or indirect damages, specifically including the loss of economic opportunities, diminished reputation, or incidental financial losses. (Note: Liability for personal injury, death, or institutional fraud is never excluded ).
● External Network Failures: We are entirely absolved of responsibility for disruptions, trade limits, or account bans enforced by third-party ecosystems like Steam, nor do we guarantee the future market value or usability of the traded virtual assets.
● User Indemnity: You are contractually obligated to legally defend and hold harmless skinharbor.org, its directors, and staff from any expenses, damages, or claims (including legal fees) originating from your breach of these Terms, execution of fraudulent transactions, or general misuse of our services.
11. ACCOUNT OVERSIGHT AND DISPUTE RESOLUTION
● Termination Discretion: Management retains the unchallengeable right to suspend or entirely terminate account access without preliminary notice should we identify behavior that violates these Terms or threatens the security of our corporate ecosystem.
● Governing Law: The entirety of these Terms is governed and construed in accordance with the legal statutes of England and Wales.
● Legal Jurisdiction: Any disputes advancing to formal legal proceedings will be exclusively addressed within the courts of England and Wales, while payment-centric conflicts may also be governed by the specific rules of the utilized payment gateway.
● Pre-Litigation Resolution: Users explicitly agree to attempt informal conflict resolution via our customer support channels before initiating any formal legal actions. EU and UK consumers maintain the right to escalate grievances via the official European Online Dispute Resolution (ODR) platform.
12. MODIFICATIONS AND CORPORATE CONTACT
● Terms Revisions: Users will be provided with a minimum of seven (7) days’ notice prior to the implementation of any material alterations to these Terms. Continued engagement with the platform after the effective date signals formal acceptance.
● Support Channels: Complaints and general inquiries should be directed to info@skinharbor.org, with our team aiming to issue a resolution within 14 business days.
● Corporate Details: SYNVEX LTD, 5 Kew Road, London, United Kingdom, TW9 2PR, Company Registration No. 17048214.
